[{"data":1,"prerenderedAt":194},["ShallowReactive",2],{"content-page:en:account-data-deletions":3},{"id":4,"title":5,"body":6,"description":180,"extension":181,"eyebrow":182,"kind":183,"locale":184,"meta":185,"navigation":186,"path":187,"seo":188,"slug":189,"sourceUrl":190,"stem":191,"updatedAt":192,"__hash__":193},"pages\u002Fpages\u002Fen\u002Faccount-data-deletions.md","Account & Data Deletion",{"type":7,"value":8,"toc":168},"minimark",[9,14,27,31,54,60,63,67,72,76,100,104,118,122,129,133,136,140,161],[10,11,13],"h2",{"id":12},"which-apps-this-covers","Which apps this covers",[15,16,17,18,22,23,26],"p",{},"This page applies to the ",[19,20,21],"strong",{},"MY ISP – MikroBilling Client"," and ",[19,24,25],{},"MY ISP Workplace"," apps on Android and iOS.",[10,28,30],{"id":29},"how-to-request-deletion","How to request deletion",[32,33,34,44,47],"ol",{},[35,36,37,38,43],"li",{},"Send an email to ",[39,40,42],"a",{"href":41},"mailto:support@mikrobilling.com","support@mikrobilling.com"," from your registered email address.",[35,45,46],{},"Include your account details: name, phone number and app username or email.",[35,48,49,50,53],{},"Clearly state that you want your ",[19,51,52],{},"account and associated data deleted",".",[15,55,56],{},[39,57,59],{"href":58},"mailto:support@mikrobilling.com?subject=Account%20and%20Data%20Deletion%20Request","Email support to request deletion",[15,61,62],{},"We will verify the request and confirm the deletion by email.",[10,64,66],{"id":65},"my-isp-workplace-employee-accounts","MY ISP Workplace employee accounts",[15,68,69,70,53],{},"MY ISP Workplace employees may also request account or data deletion through their ISP administrator or employer, or by contacting ",[39,71,42],{"href":41},[10,73,75],{"id":74},"what-we-delete","What we delete",[77,78,79,82,85,88,91,94,97],"ul",{},[35,80,81],{},"Account profile information such as name, phone number, email or username, employee code and role",[35,83,84],{},"FCM or push tokens and related device identifiers associated with the account",[35,86,87],{},"Stored media or uploaded files associated with the account, if any",[35,89,90],{},"Attendance and duty-session records, where deletion is allowed by law, contract or operational policy",[35,92,93],{},"Ticket replies, task activity and workplace records, where deletion is allowed by law, contract or operational policy",[35,95,96],{},"Location and tracking records collected through MY ISP Workplace, where deletion is allowed by law, contract or operational policy",[35,98,99],{},"Invoices or transactions linked to a MY ISP – MikroBilling Client account, where deletion is allowed by law or regulation",[10,101,103],{"id":102},"what-we-may-retain","What we may retain",[77,105,106,109,112,115],{},[35,107,108],{},"Payment or financial records required by law, tax, audit or regulation for the required retention period",[35,110,111],{},"Operational, attendance, ticket and service records required for staffing, service quality, dispute resolution or internal audit",[35,113,114],{},"Security, fraud-prevention and system-log data, retained only as long as necessary",[35,116,117],{},"Aggregated or anonymized analytics that cannot identify you",[10,119,121],{"id":120},"how-long-it-takes","How long it takes",[15,123,124,125,128],{},"We typically process deletion requests within ",[19,126,127],{},"30 days",", subject to legal, regulatory, contractual or operational retention requirements.",[10,130,132],{"id":131},"removing-specific-data-without-deleting-your-account","Removing specific data without deleting your account",[15,134,135],{},"If you want specific data removed without fully deleting your account, email us with the details. We will handle the request where feasible.",[10,137,139],{"id":138},"contact","Contact",[77,141,142,150],{},[35,143,144,147,148],{},[19,145,146],{},"Email:"," ",[39,149,42],{"href":41},[35,151,152,147,155],{},[19,153,154],{},"Facebook:",[39,156,160],{"href":157,"rel":158},"https:\u002F\u002Fwww.facebook.com\u002Fmikrobilling",[159],"nofollow","facebook.com\u002Fmikrobilling",[15,162,163,164,53],{},"For more information about how MikroBilling handles personal information, read our ",[39,165,167],{"href":166},"\u002Fprivacy-policy","Privacy Policy",{"title":169,"searchDepth":170,"depth":170,"links":171},"",2,[172,173,174,175,176,177,178,179],{"id":12,"depth":170,"text":13},{"id":29,"depth":170,"text":30},{"id":65,"depth":170,"text":66},{"id":74,"depth":170,"text":75},{"id":102,"depth":170,"text":103},{"id":120,"depth":170,"text":121},{"id":131,"depth":170,"text":132},{"id":138,"depth":170,"text":139},"Follow the steps to request deletion of your MY ISP or MY ISP Workplace account and the data linked to it.","md","Account privacy","legal","en",{},true,"\u002Fpages\u002Fen\u002Faccount-data-deletions",{"title":5,"description":180},"account-data-deletions","https:\u002F\u002Fwww.mikrobilling.com\u002Faccount-data-deletions\u002F","pages\u002Fen\u002Faccount-data-deletions","2026-04-11","ek5OsoWBRgj48OVNWWXEuxjluEyQ37_KM-Pa4znGvzg",1791968316070]