Privacy Policy

Updated at 2026-09-21

MikroBilling (we, our, or us) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information.

This Policy applies to our website (and subdomains) and our mobile app. By using the Service, you agree to our collection, storage, use, and disclosure of your information as described here and in our Terms of Service.

Definitions and key terms

  • Cookie: small data saved by your browser for analytics, preferences, login state.
  • Customer: the company/person using MikroBilling to manage their users.
  • Device: any Internet-connected device used to access the Service.
  • IP address: network address that can indicate approximate location.
  • Device or Other IDs: FCM token, installation/instance IDs, Android ID (if used), IP, device model/OS.
  • Personal Data: any info that can identify a person.
  • Service: MikroBilling website/app and related services.
  • Website: https://www.mikrobilling.com
  • You: a person or entity using the Services.

What Information Do We Collect?

  • Name / Username
  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Password
  • Device & Technical: IP address, device model/OS/app version, network info, FCM token, device/other IDs, usage logs, crash/diagnostic data.
  • Payment-related metadata (amount, invoice code/ID, currency, timestamps) when you pay via our gateway; we do not store full card/bank details.

Optional (only if you grant permission): Photos/files you choose to upload.

MY ISP customer app: location and network features

In MY ISP – MikroBilling Client, you can select a city manually for prayer times or choose to use your current location. If you choose your current location, the app requests foreground approximate location to calculate prayer times and the Qibla direction on your device. The coordinates stay in your local prayer settings; this feature does not send them to MikroBilling or third-party servers and does not track your location in the background. Manual city selection works without location permission.

On Android, choosing to show your Wi-Fi network name may require foreground precise-location permission because Android restricts access to that information. This feature does not obtain a GPS position. Your Wi-Fi name and locally discovered device list are not automatically uploaded to MikroBilling. You can decline the permission and still use local device discovery. If you choose to share a network report, the information in that report is sent to the app or recipient you select.

Some network diagnostics use RIPE NCC’s RIPEstat service to look up your public IP address and network operator over HTTPS. The lookup service receives your public IP address. These lookups are separate from local device discovery. You can revoke location permission in your device settings without losing access to billing features.

Support requests and app versions

When you submit a Report Issue or support request, we collect the selected issue, your message and identifiers needed to connect the request to your account and internet connection. The request is stored and made available to the support team responsible for your service, including your ISP, so they can investigate and respond. Submitting a request is optional. Please do not include passwords, payment PINs or full card details in a support message.

The MY ISP customer app uses Firebase Cloud Messaging and device or installation identifiers to deliver notifications. Earlier Android versions also use Firebase Analytics and Crashlytics for usage and crash analysis. Data processing can therefore vary by app version. The new Flutter version does not include those Analytics or Crashlytics SDKs or use the Android advertising ID.

ISP-provided links

Your ISP may provide links to services available on its network. Opening a link connects you to that service, where its own privacy practices apply.

How Do We Use The Information?

  • Provide and improve the app/website and personalize experience
  • Support, security, fraud/abuse prevention
  • Push notifications (using FCM token)
  • Crash/diagnostic analysis to improve stability
  • Process payments and show invoices/receipts
  • Service communications (with opt-out where applicable)

Sharing

We do not sell personal data. We share only with service providers for functionality, e.g., Firebase/Google (Messaging, Crashlytics), payment gateway (e.g., SSLCommerz or bKash), backend/API hosting, sockets, analytics/diagnostics (if enabled), and as required by law/security.

Retention

We keep data as long as needed for the purposes above and legal/regulatory needs, then delete or de-identify it.

Security

We use reasonable technical/organizational measures (encryption in transit, access controls). No method is 100% secure.

Your Choices/Rights

You can access/update certain info, request deletion where applicable, disable notifications, revoke optional permissions, and opt out of marketing emails via unsubscribe links.

For MY ISP – MikroBilling Client, you can request account deletion in the app or visit our account and data deletion page without reinstalling the app or signing in. The page also supports requests to delete specific data without deleting the account and explains the usual processing timeline and records that may need to be retained.

International transfers

Data may be processed on servers outside your country by our service providers under appropriate safeguards.

Cookies & Tracking (web)

We use cookies/similar tech for sessions, security, analytics, and site functionality. You can manage cookies in your browser; some features may not work without them.

Changes

We may update this Policy; we’ll notify you and post the revised date. Continued use means you accept the updated Policy.

Contact Us

  • Via Email: support@mikrobilling.com
  • Via this Link: https://www.facebook.com/mikrobilling