MikroBilling
বাংলা
Account privacy

Account & Data Deletion

Follow the steps to request deletion of your MY ISP or MY ISP Workplace account and the data linked to it.

Updated

Which apps this covers

This page applies to the MY ISP – MikroBilling Client and MY ISP Workplace apps on Android and iOS.

How to request deletion

  1. Send an email to support@mikrobilling.com from your registered email address.
  2. Include your account details: name, phone number and app username or email.
  3. Clearly state that you want your account and associated data deleted.

Email support to request deletion

We will verify the request and confirm the deletion by email.

MY ISP Workplace employee accounts

MY ISP Workplace employees may also request account or data deletion through their ISP administrator or employer, or by contacting support@mikrobilling.com.

What we delete

  • Account profile information such as name, phone number, email or username, employee code and role
  • FCM or push tokens and related device identifiers associated with the account
  • Stored media or uploaded files associated with the account, if any
  • Attendance and duty-session records, where deletion is allowed by law, contract or operational policy
  • Ticket replies, task activity and workplace records, where deletion is allowed by law, contract or operational policy
  • Location and tracking records collected through MY ISP Workplace, where deletion is allowed by law, contract or operational policy
  • Invoices or transactions linked to a MY ISP – MikroBilling Client account, where deletion is allowed by law or regulation

What we may retain

  • Payment or financial records required by law, tax, audit or regulation for the required retention period
  • Operational, attendance, ticket and service records required for staffing, service quality, dispute resolution or internal audit
  • Security, fraud-prevention and system-log data, retained only as long as necessary
  • Aggregated or anonymized analytics that cannot identify you

How long it takes

We typically process deletion requests within 30 days, subject to legal, regulatory, contractual or operational retention requirements.

Removing specific data without deleting your account

If you want specific data removed without fully deleting your account, email us with the details. We will handle the request where feasible.

Contact

For more information about how MikroBilling handles personal information, read our Privacy Policy.