Privacy Policy

MikroBilling (“we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal information across our website, subdomains and mobile apps.

We use account, device and relevant payment information to provide the service. Location use differs between MY ISP and MY ISP Workplace. The sections below explain what stays on your device and what may be shared. We do not sell personal information.

By using the Service, you agree to the collection, storage, use and disclosure described in this Policy and our Terms and Conditions.

What these terms mean

Cookie: Small data saved by a browser for analytics, preferences, login state and site functionality.
Customer: The company or person using MikroBilling to manage its users.
Device: Any internet-connected device used to access the Service.
IP address: A network address that can indicate an approximate location.
Device or other IDs: FCM token, installation or instance IDs, Android ID when used, IP address, device model and operating system.
Personal Data: Information that can identify a person.
Service: The MikroBilling website, apps and related services.
Website: https://www.mikrobilling.com
You: A person or entity using the Service.

Information we collect

Account and identity information: Name, username, phone number, email address, mailing address and password.
Device and technical information: IP address, device model, operating system, app version, network information, FCM token, device or other IDs, usage logs and crash or diagnostic data.
Location information for workplace operations: MY ISP Workplace may collect location data for attendance, live duty tracking, route visibility and field-work features. This information may be available to the authorized ISP organization that issued the employee account. Collection depends on enabled features and device permissions.
Payment details: Amount, invoice code or ID, currency and timestamps when a payment is made through a supported gateway. We do not store full card or bank details.
Optional uploads: Photos or files you choose to upload after granting the relevant permission.

MY ISP customer app: location and network features

Prayer times and Qibla direction

In MY ISP – MikroBilling Client, you can select a city manually for prayer times or choose your current location. If you choose your current location, the app requests approximate location while you use the app to calculate prayer times and the Qibla direction on your device.

The coordinates stay in your local prayer settings. This feature does not send them to MikroBilling or third-party servers and does not track your location in the background. Manual city selection works without location permission.

Wi-Fi name and local device discovery

On Android, choosing to show your Wi-Fi network name may require precise-location permission while you use the app because Android restricts access to that information. This feature does not obtain a GPS position.

Your Wi-Fi name and locally discovered device list are not automatically uploaded to MikroBilling. You can decline the permission and still use local device discovery. If you choose to share a network report, the information in that report is sent to the app or recipient you select.

Public IP and network diagnostics

Some network diagnostics use RIPE NCC's RIPEstat service over HTTPS to look up your public IP address and network operator. The lookup service receives your public IP address. These lookups are separate from local device discovery.

You can revoke location permission in your device settings without losing access to billing features.

Support requests and app versions

Report Issue and support requests

When you submit a Report Issue or support request, we collect the issue you select, your message and the identifiers needed to connect the request to your account and internet connection.

The request is stored and made available to the support team responsible for your service, including your ISP, so they can investigate and respond. Submitting a request is optional. Please do not include passwords, payment PINs or full card details in a support message.

Notifications, analytics and crash reporting

The MY ISP customer app uses Firebase Cloud Messaging and device or installation identifiers to deliver notifications.

Earlier Android versions also use Firebase Analytics and Crashlytics to analyze usage and crashes. Data processing can therefore vary by app version. The new Flutter version does not include those Analytics or Crashlytics SDKs and does not use the Android advertising ID.

ISP-provided links

Your ISP may provide links to services available on its network. Opening a link connects you to that service, where its own privacy practices apply.

How we use information

Provide, maintain and improve the website and apps
Personalize the user experience
Deliver support, security and fraud or abuse prevention
Send push notifications using an FCM token
Analyze crashes and diagnostics to improve stability where these features are enabled in your app version
Process payments and show invoices or receipts
Send service communications, with opt-out options where applicable
Support attendance, tickets, route visibility and authorized field operations in MY ISP Workplace

We do not sell Personal Data. We share information only where needed to provide functionality, including with Firebase or Google services for messaging and diagnostics where enabled in the app version, supported payment gateways such as SSLCommerz or bKash, backend or API hosting, socket services, and analytics or diagnostics when enabled. Information may also be shared where required by law or security needs.

MY ISP support requests may be shared with the support team responsible for your internet service, including your ISP. RIPEstat receives your public IP address for the network lookups described above. Optional prayer-location coordinates stay on your device, as explained in the MY ISP section.

Workplace location and operational activity may be visible to the authorized Customer organization responsible for the employee account.

How long we keep information

We keep information for as long as needed for the purposes described above and for applicable legal or regulatory requirements. Information is then deleted or de-identified.

Security

We use reasonable technical and organizational measures, including encryption in transit and access controls. No transmission or storage method is completely secure.

Your choices and rights

You may access or update certain information, request deletion where applicable, disable notifications, revoke optional permissions and opt out of marketing emails through an unsubscribe link.

For MY ISP – MikroBilling Client, you can request account deletion in the app or visit our account and data deletion request page without reinstalling the app or signing in. The page also supports requests to delete specific data without deleting your account. It explains the usual processing timeline and which records may need to be retained.

For information about deletion requests for MY ISP and MY ISP Workplace, read our Account & Data Deletion page.